How we Care for Your Medical Needs

Telephone Calls

If it is an emergency, calling 000 immediately is the best course of action. For urgent or non-urgent matters, please call to speak to our team of reception staff and nurses who will be pleased to help you or connect you to your doctor if required. If you leave a contact name and number, your call will be returned at the earliest convenience. This is because we don't like to interrupt your consultations unless absolutely necessary.

General Health Advice can also be obtained from nurses on HealthDirect line 1800 022 222.

Repeat Prescription/Referrals

Repeat scripts can be issued if you attended regarding the same condition within the last 3 months but this is at the doctor's discretion. In the interest of good medical care, patients are encouraged to come in for a consultation. You may also consider booking a telehealth consultation such that any changes can be considered.

Repeat referrals may be considered if you have attended for the same condition and will be seeing the same specialists. Please note that referrals cannot be backdated.

There is a $20 charge for both services.

Examination Results

At the end of your consultation, your doctor will advise you how to obtain your test results. It will depend on the test and situation. We urge you to diligently follow up your results. In some urgent cases, you will be contacted by your doctor or you will be asked to call. In many cases, you will be asked to either make a telehealth or face to face appointment to obtain your results depending on whether your results are best explained and handled over the phone or in person. Please do so as your examination results are extremely important.

Telehealth Consultations

Our doctors can do telehealth consultations over the telephone or whatsapp. Video consultations are preferable because being able to see you is very beneficial to your consultation. There are many conditions that cannot fully be handled by telehealth of which you will be informed by your doctor. A comprehensive service which includes face to face consultations is essential for effective care. 

Preventative Care

Preventative measures to promote good health will often be recommended based on industry best practice. Our practice uses a recall/reminder system and also participates in various Government Reminder Systems e.g. Cervical Screening and Immunisation.

Continuity of Care

We will always endeavour to book you in with your doctor of choice. Please advise reception when booking. Continuity of care is in the best interest of the patient and we highly recommend it.

Alternative Health Care

While we are not an alternative health care centre, we highly recommend that you share any alternative treatment you are undergoing with your GP. It is important to know this so we can advise you of any interactions or side effects when combined with prescribed medication.

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